Blackburn care home achieves Outstanding rating after latest CQC inspection

The Care Quality Commission has rated the care being provided at Eachstep Blackburn, operated by Community Integrated Care, to be Outstanding following an inspection August this year.

Previously Eachstep Blackburn was rated Good overall with a rating of Requires Improvement for safe services. Inspectors found that the service had taken the previous concerns seriously and addressed them, as well as making further improvements. At the latest inspection safe improved to Good and well-led improved to Outstanding. Effective, caring and responsive services maintained their previous ratings of Good and Outstanding. Eachstep Blackburn is now rated Outstanding overall.

The team at EachStep Blackburn were described as “extremely kind and caring” in the inspection report, often going “above and beyond what might normally be expected of them” to make sure that people were living great lives.

The service is situated on Infirmary Road, Blackburn, and provides accommodation, personal and nursing care for 61 people at the home.

A full report of the inspection has been published on the CQC website: https://www.cqc.org.uk/location/1-2650123827

Debbie Westhead, Deputy Chief Inspector of Adult Social Care said:

“It is fantastic to see that this service has maintained its focus on high-quality person-centred care but also taken our concerns about safety seriously, and addressed them. In doing so, they have improved the service overall.

“Staff recognised the continuing need to support people individually and worked with them to make sure their needs were met fully. The people we spoke to, and their relatives, all spoke highly of the home and talked about how far the service would go to provide care.

“We found the service had continued to work on implementing and developing best practice, alongside other organisations, to enhance people’s care experiences. Staff were extremely complimentary about the leadership of the service and were often recognised and rewarded for their achievements. An excellent example of quality improvement, well done to everyone involved.”

Phil Benson, Care Home Manager at EachStep Blackburn added:

“I’m so proud of everyone at EachStep Blackburn, it’s been a brilliant team effort to achieve an Outstanding rating, and I’m delighted that the whole team gets to share in this moment.

“It is incredible to see the home being praised for its exceptional community links with local groups, including colleges, religious groups and arts groups.

“Everyone works really hard and creatively to ensure that the people we support live the best life possible, and this grading is a testament to the incredible people who contribute to EachStep Blackburn.”

Mark Adams – CEO of Community Integrated Care said:

“Huge congratulations to everyone at EachStep Blackburn. The whole team are a true inspiration to us all. This is the first Outstanding in our Older People’s Services division and hopefully the first of many. We are taking inspiration from the great work that happens every day at EachStep Blackburn.

“We are so proud of everyone across our charity, who have helped to EachStep Blackburn achieve this outstanding achievement.”

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